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Posts Tagged ‘Facebook’

Did you set up a Facebook Fan Page for your business recently? Great! Do you know what and how often to post in Facebook in order to make the News Feed? Are you aware that Facebook has two news feeds and that if you are not active with your fan community, you may not even be shown based on the Facebook Algorithm?

OK – that’s a lot of questions, but, I’m trying to get you thinking. Facebook is a wonderful free tool you can use to market your business online. But, just creating a fan page is not enough to achieve success in social media.

Here’s 3 things you may not know about Facebook that can hurt your online marketing:

1. There is a Facebook Algorithm!
   Facebook, like Google, has an algorithm they use in order to determine who you see in your news feed. Have you ever wondered why in your personal profile you only see about 8 of your friends posts, when you have 178 contacts? Facebook has decided for you that you will, by default, see only the “Top News”. They determine who is part of this feed based on interaction (comments, likes and shares). To see every post by everyone and every business you are connected to, you must click “Most Recent”.

   If you have a business fan page, and you are not getting comments, likes and shares, you may NOT be making it into the news feed of your fans. This means no one is seeing your marketing messages and Facebook will not be effective in getting leads, building your brand and driving sales for your business.

2. Community Engagement is Key
   The only way to ensure you are part of the “Top News” feed is to get your fans engaged with you. By posting often (I recommend 3 times per day, spread out throughout the day, or when you know your fans are online); varying the posts with video, text and URL links; asking questions people will comment on, being shared, and asking people to “like” the post, you can improve your probability of being in the valuable Top News feed.
3. Live vs. Pre-scheduling
   I love pre-scheduling! It’s a time saver and great for those who have a small staff (or just themselves) as their Facebook Community Manager, but, automated and pre-scheduled posts all the time will not help you become part of Top News. Live posts are also necessary (ie. Log into Facebook directly and post from the wall).

   Also, when someone leaves a comment, you should reply in kind – and make it personal (ie. Use their name). This goes back to the engagement piece above. When your community is responding to you, you must also be involved in the conversation. Social media is not just online marketing, it is relationship building and your “fans” are your community. Nurture these relationships, and give them a reason to seek out your posts and come back to visit your Fan page often by entertaining them, providing good content they cannot get anywhere else and coupons for your products and services.

I hope this article provides food for thought. I wish you a successful day of Facebook marketing!

I recently had a chance to hear Mari Smith speak again at the Facebook Success Summit (#fbss10) this week and she gave a great presentation about Facebook Engagement and creating Superfans!

It’s so true that Facebook is a community, and your Fan Page is part of it. For your fans to enjoy interacting with you on your business fan page, they must feel valued and depend on your updates as a source of relevant information.

But, how can you engage them? The best posts that will get your fans “engaged” or participating, commenting and communicating with you will have a mix of text, URL hyperlinks, videos and photos (with photos being the most engaging). And, you must be posting content with frequency, not just once a week. You need to put a Facebook strategy in place for three posts per day, when you feel is the optimal time for your audience to be online. (Check Facebook.com/insights and click “details” to determine where most of your fans live).

Everyone likes to be acknowledged, so, when someone comments on your post, be sure to comment back and thank them. Use their name, be personal. Recognize fans when you can, such as randomly choose a fan of the day, or feature a fan who uploads the most photos to your Fan Page wall.

Most of all, be sure to ask questions in your posts. “What do you think?” “Give us your comments below.” Tell them “we want to hear from you” or “click like if you liked this post”. Let your fans know you are interested in what they have to say. Create a fun place that your fans will want to visit again and again and post great content they will look forward to reading.

Here’s wishing you successful Facebook marketing for business.

I’m so excited to attend the Facebook Success Summit #fbss10 this month. I’ll be posting to my blog with a recap of the key takeaways from the presentations. It’s very important to me to stay current on what is going on in the dynamic space of social media marketing, and that is why I am taking part in this virtual webinar series through the month of October. With people spending a 55 minute average amount of time on Facebook, you want to make sure your page is a great experience for fans and also “sticky” enough so they will want to keep coming back.

How to Create a Compelling Facebook Presence that Generates Profits
Social Media Marketing guru, Mari Smith gave a wonderful presentation with a 6 step Facebook strategy. Once you have set your goal for using Facebook, these are the steps to follow to achieve it:

1. Design – Make sure your Facebook Welcome page is designed to meet your goal (ie. Are you trying to get more people to opt in to your list? Make sure to include your email collection box.)
2. Content – Decide how often (frequency, time of day) to post good content to your fans and what kind. (links, videos, other people’s content.)
3. Promotion – Decide how often to run special offers, coupons and promotions.
4. Engagement – Make sure you are engaging your audience with questions and fun.
5. Conversion – Are the fans buying or doing the action you’ve requested of them (ie. Joining your list, commenting on your wall). Track as much as possible.
6. Scalability – When your fans grow into the thousands, do you have the internal support staff to continue your current level of service?

How to Build and Manage a Loyal Fan Base
Amy Porterfield and Cindy King, managers of the Social Media Examiner Facebook Fan page, gave a great talk outlining how they keep their fans engaged and happy. Here are their 5 tips:

1. Engagement – Respond to every post and use their name so it is personal.
2. Ask Questions – You don’t always have to ask something specific to your brand (ie. What is your favorite frosting.)
3. Use @ Tags – If your fan page has a personal profile behind it and you are “friends” with the fans, you can “tag” their name in a post to build relationships.
4. Use 3rd Party Articles – Reference someone else’s article and then pose your own question or comment about it.
5. Negative Comments – If you receive negative comments, don’t ignore or delete. Use it as a time to shine.

The Power of Facebook Advertising
Facebook has exceeded Google in the weekly market share of total internet traffic. Facebook is now the largest display advertising in the world as of 1st Quarter 2010, surpassing Yahoo. Chris Treadaway told us about how you can easily test Facebook ads and how extremely targeted and cost effective they are.

Chose to show your ad based on geographics, gender, age, birth date or marital status. Pick keywords people display in their profile. Choose to exclude those already following you. You’ll see the estimated reach numbers before you make the ad live. You can choose from the self service option spending as little as $1 per day or sponsored ads, with a $5k minimum. Be sure to run your ad for at least 7 days to get results, before deciding to change copy, headline or photo images. Track results over time to determine the ad that works the best for conversion.

Again, before you can get the results you want using Facebook for business, be sure to set a clear goal then follow some of the suggestions above to achieve it. If you need social media training or help with social media strategy, I can help.

Facebook Success Summit

I keep very current on social media training, tools and results so, I would not miss the Facebook Success Summit 2010: The Web’s Largest Online Facebook Marketing Conference.

This event is ideal for any marketer or business owner focused on business-to-business OR business-to-consumer. Who’ll be there? Radisson Hotels, Microsoft, AAA, Cisco, Universal Studios Orlando, Ikea, California Travel & Tourism Commission, Philips, Kellogg, MetLife, CNN, HP, Henkel, Autodesk, Country Music TV, AARP, HealthNet, Tropicana Atlantic City, Long John Silver’s, Cutco, Ben & Jerry’s, Mary Kay, Warner Bros. Entertainment, Otis Spunkmeyer, Wyndham Hotels, University of Tennessee, Brueggers, Herbalife and hundreds of small businesses.

Here’s what you’ll learn:

• Discover the best ways to market your business with Facebook
• Find out how to build an engaging Facebook presence
• Learn how to grow a loyal Facebook following via news feed optimization, creative promotions and Facebook advertising
• Discover how to create an active community using Facebook
• See how successful businesses built Facebook pages and how you can achieve similar results
• Interact live with Facebook marketers from recognized businesses, including Intel, Microsoft Xbox, Cisco, SAP and the Washington Redskins
• Connect with the industry’s top experts (Brian Solis, Mari Smith, Jesse Stay, Paul Dunay, Justin Smith, Darren Rowse, Jay Bear, Michael Stelzner and many others!)
• Learn how to integrate Facebook with your website, blog and other marketing programs
• Gain a leg up on your competitors, helping you stand out and providing an early mover advantage
• Ask live questions and get answers

All this from the comfort of your computer. Attend real time, or view the recordings for session you miss. No travel cost and transcripts are included.

Keeping up on what’s current with Facebook is a full time job. That’s why I highly recommend the Facebook Success Summit to any business who wants to succeed with their social media marketing strategy.

You are a business owner. A struggling economy may not be the optimal market you’d like to operate in, but, we can’t do much to change where we are… or can we? History shows that companies that continue to market and even increase their marketing effort in a down economy grow their business even more when the recession rebounds. And, with social media marketing on the rise, there is no better time to take advantage of your time resources and “spend time” utilizing social media marketing to promote your business!

In a study by the American Association of Advertising Agencies, companies with even modest increases in marketing and advertising spending during the last recession saw gains in market share. Here’s a few ways you can give your business the best chance possible for riding out and rising above this troubled economy.

• Be Innovative!
  Using your Blog, Twitter and Facebook sites, launch a poll or survey using a free service like SurveyMonkey.com, to find out what new products or services your customers want to see. Social media is a great place to get real time results and listen to what people want. Needs are out there, now’s your time to shine by finding out what people want and creating a product or service to fit that need. Awareness and focus grows from economic downturn, so, instead of pulling back, get out there and find out what your market needs and why. Be the solution to their problem.
• Listen to Your Customers
  Strengthen your customer service arm by adding support through Twitter. Be there for your customers. Listen to their needs and strengthen the relationship by going above and beyond their expectations. This is the time to secure their loyalty and keep them connected to you through Facebook with positive, uplifting, informative messages posted daily. Be a thought leader and inspire them with your knowledge about your industry. Make the content so great they will want to “share” or “RT (retweet)” it.
• Keep Your Prices Steady
  Rather than reduce prices, increase the value of your offering. Your product or service has the same value it always did and people will spend money on things they want and need. To help make the sale on your product or service, try a limited time offer with an additional bonus ie.) “Order your lipstick before Sept 15th and receive a free purse mirror as an extra bonus.”
• Stay in Front of Your Customers
  Don’t cut the marketing and advertising budget. Keep top of mind to your customers by staying in front of them with mail, email, phone calls and social media. This is a great time to pre-schedule daily tweets to twitter, posts to Facebook and start writing one blog per day. Because many other companies are cutting back, your message will more likely be heard and reach your customer more easily because there will be less clutter. Social media by nature is permission-based marketing. When someone “follows” you in Twitter or “likes” you as a Fan in Facebook, or subscribes to your blog via RSS, they are giving you permission to speak to them, so make it good.

Be the smart company in this economy who rides out this storm and rises above the rest. Keep marketing in a down economy and when it turns around, you’ll be the one who has their loyalty, trust and a customer for life.

Contact me today for a FREE Social Media Marketing Report!

• Do you know how to use Social Media to get new customers?
• Are you looking for better and easier ways to market your business online?
• Were you aware that Facebook, Twitter and a Blog can help your business be found in Google search when you use your “keywords”?
• Did you know that Social Media is new newest way to network online?

Don’t miss your opportunity to get new customers and get the word out about your business, products, services or fund raising efforts using social media.

If you are in business you need to be using online marketing. If you are not yet using social media marketing or you have created social media accounts in Twitter and Facebook and are saying to yourself… “Now What?”, please email me to receive my FREE Social Media Marketing Report: “Top 5 Reasons Businesses Should Use Social Media Marketing”.

“I don’t have time”… “I don’t know how”…

If you know you need to start using social media but “don’t have time” or “don’t know how” to use these tools, I am here to help with training, consulting or implementation of your social media marketing campaign. I have over 15 years of experience in corporate Direct Marketing and I am trained in social media. I am dedicated to helping businesses add social media marketing to their traditional marketing plan for increased results.

Call or email me today for your FREE report.

And, if you don’t have time to read my free report, call me for a free 1/2 hour consultation via phone or in person (if you live in San Diego, CA) and I’ll tell you why your business MUST be using social media marketing!

Contact Joann Whetstine
Social Media Marketing Consultant
#858-212-8185

joann@howdoimarketmybiz.com

http://www.HowDoIMarketMyBiz.com

twitter.com/howdoimarketbiz
facebook.com/howdoimarketmybiz
linkedin.com/in/joannwhetstine

Here’s my last installment of notes from the Social Media Success Summit webinar. These are great social media marketing tips from two top bloggers. Blogging is so important to getting your keywords found online and having a social media marketing strategy in place BEFORE you begin your social media efforts in Facebook, Twitter and your blog will help you achieve your business goals.

“Making Your Blog a Social Media Destination”
There are 1.8 billion people online which equals 26% of the world population. You’ve got to be found online and dominate search results for your keywords. So, what can a blog do for you? Technorati’s “State of the Blogosphere” reports these numbers about blogging:
71% = Blogging provides greater visibility for your company
63% = It gets clients to purchase
56% = Helps you be regarded as a thought leader
40% = Makes you more visible so you are asked to speak at conferences on your product/service

If that’s not enough, here are more reasons why you should blog: Enhances reputation, Establishes your brand, Builds credibility, Helps you get traffic (SEO), Helps you build your list and most importantly, it Brings you more business! Be sure to create great content, use your keywords, and tap into what your readers want. Via @denisewakeman

“Easily Integrate Social Media Into Your Marketing Mix”

Some people are just broadcasting in social media spaces and not responsive to customer service and replying to people. Don’t create a social media account unless you have a strategy in place to support it. Social media is about the pre-sale and relationship building. Once they love you, they will refer. Find out what your audience is interested in and give it to them in the way they want it. Talk to people about their problems then direct them to your articles that solve that problem. Network with those people who influence your audience for a bigger reach. Via @chrisgarrett

I love learning more and more about the dynamic, ever changing landscape of social media marketing. As it is still a relatively new industry, keeping current on what other companies are doing is essential to building your own strategy. Here’s some additional notes I’ve complied from the recent Social Media Success Summit #SMSS10 webinar series that can help you with your social media marketing efforts.

“Facebook Engagement – Building a Loyal Fan Base”
You have 420 characters to add compelling content to your Facebook page that adds value to your readers. Mix up the media of your content by using: blogs, articles, podcasts, videos, photos, interviews or slide shows. Post tips, questions, How-To Tutorials, polls, quotes and info on events. You can even post other people’s content. Make use of the FBML app and add a custom Welcome Page to your site. You could see a 45% improvement in conversion! The new “Like” app adds the element of social proof and when someone clicks it, it pushes out into their news feed. Very powerful marketing! Via @marismith

“Using Social News Sites to Grow Your Audience and SEO”
Using social bookmarking sites, such as the largest one, Digg.com with 350 million users, can support your SEO efforts when you publish content that gets shared. The top 50 users there provide 41% of the content. To participate in this space, you need to research the community you are interested in and become part of the subculture. Your headline should include a number, an adjective and a keyword for the best success. You should plan to build a relationship with a top user in Digg to have them post your content. Do your homework. Approach them with what they are interested in. Via @msaleem

“Twitter Power Panel”
@problogger @copyblogger @chrisbrogan Shared their strategies for using Twitter. Great stat: 44% of twitter users are the 1st to buy or try a new product before others. Build relationships before asking for the sale: send @ messages to people, get involved in the conversation. Twitter is a great tool for: promotion, info sourcing, conducting search, listening, promoting others, finding business opportunities, building your brand, building trust and authority, driving traffic! Make your posts useful, personal, relational and regular.

I’m really enjoying the great reminders and ideas speakers at the Social Media Success Summit #SMSS10 are sharing. Here’s my recap of the Social Media webinars from the Tuesday sessions:

Getting the Most out of LinkedIn
@LewisHowes has spent a lot of time using LinkedIn and he’s learned by trial and error the best place to focus. With 65 million business professionals using this tool, he believes it is the #1 social media site to build your business. You can export your contacts (to use in other marketing ways, like email) and the demographics of those who use it are people with a high net worth (an average Household Income of $109,000). These are business decision makers, so, if you make a good connection for a business partnership, you can most likely close a deal quickly.

Top 3 places to focus:

1. Optimize your page for keywords.
2. Join as many targeted groups as possible.
3. Add Blog Feed and Video Apps.

How Big Businesses are Leveraging the Power of Social Media
This webinar had the marketing directors of Whole Foods, Best Buy and Home Depot talking about how they are utilizing social media. Many have “global” sites for the brand and also “local” sites for stores (since they are brick and mortar) – both in Facebook and Twitter.

They are using Flickr for photo streams, YouTube for both user generated and vendor generated content, in addition to their own videos which range on a variety of topics. They are putting their social media sites in printed circulars, in their windows (since they are store fronts) and sandwich boards in front of the stores.

Many are using twitter as a customer service outlet like Best Buy @twelpforce and some even have twitter accounts just for specific topics like Home Depot and their sponsorship of NASCAR racing @homedepotracing or Whole foods and their food and wine guys @WFMWineGuys. The big takeaway was to have fun with it and find out who is passionate about your brand and tap into that.

3 Reasons You Need a YouTube Marketing Strategy
@GregJarboe spoke about YouTube, pointing out that 86% of internet users are viewing videos each month and 81% of all videos are viewed on YouTube, so, you need to be there! Many people stop watching at the 10 second mark, so, your call to action and good content needs to be front loaded. You must optimize your video for keywords, so, be sure to put them in the Title, Description and Tags. If you need ideas for what to make videos about, visit the YouTube Creator’s Corner:

There is also an “insight” button in “My videos” of your account where you can see demographic info, referring URL info and where people are bailing out.

Bottom line is to add video frequently so people will subscribe to it (like your blog). And, every time you post a video on you tube, embed it in your blog as the views there count in YouTube.

Wednesday May 5th was the first full day of webinars for the Social Media Success Summit 2010 #SMSS10. Here’s a quick recap of some the great social media marketing takeaways from the three webinars:

Optimizing Your Facebook Fan Page
@MariSmith gave a great class on “Optimizing Your Facebook Fan Page”. What I loved the most was seeing all the great examples of Facebook welcome pages. Did you know that your Facebook Fan page does not have to be just your wall of posts? You can have fans land on any page you like and if you have access to a great graphic designer, make use of Faceboook Markup Language (the FBML app) and create something that meets your business objectives like one of these:

1. This one makes you click “like” button to see it interact with you: facebook.com/CarrotCreative
2. This one uses video to engage you: facebook.com/stevespangler
3. This one lands you right on a product page to purchase and has the “like” widget next to each item: facebook.com/threadless
4. More video and a great example for a company that is not product oriented: facebook.com/EZINEARTICLES

The main goal of your Fan page should be to create a call to action. What do you want someone to do when they visit you? Become a fan? (or, now, show they “like” you?) Collect their email address? Order product? Use your Fan page to meet your business objectives. Plus, you can split test welcome pages, as each one has a unique URL. See which one works best for you!

5 Ways to Measure Social Media
@JasonFalls spoke about “5 Ways to Measure Social Media”.
I liked these 3 points regarding how to measure social media success (besides just strictly sales and google analytics):

1. Community: Fiskars has a great example of how they created a “community” of ambassadors for their product at: http://www.fiskateers.com/ Always good to keep people singing your praises!
2. Customer Service: You can measure effectiveness of social media if your customers are using it to get answers so you get less contacts to customer service, or your call center. Plus, the more ways a customer can contact you = happy customers. Compare survey results for more concrete results.
3. R&D: Use social media to help you come up with new or improved product/service ideas. No cost way to generate market research. Ie.) Dell “Idea Storm” http://www.ideastorm.com/ has received 13,000 comments. 415 ideas were used and many were revenue generating. Also, Joffrey’s Coffee http://www.joffreys.com/ reached out to bloggers and said “what coffee flavor do you like?” and created a new one based on their input called “coffee 2.0” which was then in turn blogged by them out to their followers.

Creating Ravings Fans with Social Media
And, finally, @Ramon_Deleon the Chicago Dominos Pizza owner who uses social media to WOW his customers daily talked about “Creating Ravings Fans with Social Media”:
Ramon has a huge audience of college kids on twitter and Facebook and as these kids move into corporate life, he keeps in touch with them regularly. He’s built a strong brand for himself and really keeps customers engaged in his social media spaces. I like these tips he shared:

1. Think about how you can help the customer and give them positive reasons to talk about you.
2. Promote them so they will tweet about you and share.

For example, he prints up a flyer that he puts on his pizza boxes with his favorite customers twitter handles on it, it has big impact. This is a case of doing someone a favor before they ask, so, you are on their good side when you need something. He also volunteers at many events in Chicago and always has a big Dominos sign along to get lots of photos taken to share in Facebook. He’s also great at quick videos to thank customers and even apologize for errors if needed. All these techniques using social media keep him top of mind to the customer and when someone thinks of pizza in Chicago, they think of him first.