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Posts Tagged ‘Business Objectives’

Wednesday May 5th was the first full day of webinars for the Social Media Success Summit 2010 #SMSS10. Here’s a quick recap of some the great social media marketing takeaways from the three webinars:

Optimizing Your Facebook Fan Page
@MariSmith gave a great class on “Optimizing Your Facebook Fan Page”. What I loved the most was seeing all the great examples of Facebook welcome pages. Did you know that your Facebook Fan page does not have to be just your wall of posts? You can have fans land on any page you like and if you have access to a great graphic designer, make use of Faceboook Markup Language (the FBML app) and create something that meets your business objectives like one of these:

1. This one makes you click “like” button to see it interact with you: facebook.com/CarrotCreative
2. This one uses video to engage you: facebook.com/stevespangler
3. This one lands you right on a product page to purchase and has the “like” widget next to each item: facebook.com/threadless
4. More video and a great example for a company that is not product oriented: facebook.com/EZINEARTICLES

The main goal of your Fan page should be to create a call to action. What do you want someone to do when they visit you? Become a fan? (or, now, show they “like” you?) Collect their email address? Order product? Use your Fan page to meet your business objectives. Plus, you can split test welcome pages, as each one has a unique URL. See which one works best for you!

5 Ways to Measure Social Media
@JasonFalls spoke about “5 Ways to Measure Social Media”.
I liked these 3 points regarding how to measure social media success (besides just strictly sales and google analytics):

1. Community: Fiskars has a great example of how they created a “community” of ambassadors for their product at: http://www.fiskateers.com/ Always good to keep people singing your praises!
2. Customer Service: You can measure effectiveness of social media if your customers are using it to get answers so you get less contacts to customer service, or your call center. Plus, the more ways a customer can contact you = happy customers. Compare survey results for more concrete results.
3. R&D: Use social media to help you come up with new or improved product/service ideas. No cost way to generate market research. Ie.) Dell “Idea Storm” http://www.ideastorm.com/ has received 13,000 comments. 415 ideas were used and many were revenue generating. Also, Joffrey’s Coffee http://www.joffreys.com/ reached out to bloggers and said “what coffee flavor do you like?” and created a new one based on their input called “coffee 2.0” which was then in turn blogged by them out to their followers.

Creating Ravings Fans with Social Media
And, finally, @Ramon_Deleon the Chicago Dominos Pizza owner who uses social media to WOW his customers daily talked about “Creating Ravings Fans with Social Media”:
Ramon has a huge audience of college kids on twitter and Facebook and as these kids move into corporate life, he keeps in touch with them regularly. He’s built a strong brand for himself and really keeps customers engaged in his social media spaces. I like these tips he shared:

1. Think about how you can help the customer and give them positive reasons to talk about you.
2. Promote them so they will tweet about you and share.

For example, he prints up a flyer that he puts on his pizza boxes with his favorite customers twitter handles on it, it has big impact. This is a case of doing someone a favor before they ask, so, you are on their good side when you need something. He also volunteers at many events in Chicago and always has a big Dominos sign along to get lots of photos taken to share in Facebook. He’s also great at quick videos to thank customers and even apologize for errors if needed. All these techniques using social media keep him top of mind to the customer and when someone thinks of pizza in Chicago, they think of him first.

For those who know how to use it wisely, LinkedIn can be a powerful tool for lead generation. It’s not just a place to put your resume or a job board, though most people tend to learn about it when they are job searching. It’s a very effective tool for targeted, free, online networking and lead generation.

LinkedIn is the largest online business networking site. Using the power of “who do you know,” you can make great connections and generate leads for your business, but, you must get involved to do it. This is the way all the social sites work, Facebook, Twitter, etc… You can’t just open an account and let it lie. Participation is key.

LinkedIn has approximately 45 million members, where Facebook, by comparison, has 300 million and Twitter is reported at 32 million. Just looking at the numbers alone, you can see that if you do not have a presence on LinkedIn, you are missing a huge opportunity to connect with potential customers and connections that can help further your business objectives.

Here are 7 tips to follow to optimize your profile, get involved with the community and connect with some experts in your industry in a targeted way:

1. Fill Your Summary with a Keyword Filled Story:
   That first section before the laundry list of every job you’ve had is the place to tell a story that is filled with keywords about you and your business. Always add a call to action at the end.
2. Add Your Picture:
   Social spaces are about connecting with people. You must add your picture to your profile. The human element is how people want to connect with you. Plus, if someone is searching for you specifically, this helps them identify you.
3. Give and Receive Recommendations:
   Just like references on your resume, get your top clients to recommend your work with a glowing review. And, do the same for them.
4. Participate in “Answers”:
   Read the status updates of your friends, and browse relevant groups to answer as many questions as you can. This keeps your name top of mind, just like a marketing campaign. Plus, all your answers appear on your connections’ home page.
5. Post Questions:
   This is a great way to connect with people and it helps reinforce your name as a “go to” person in your industry.
6. Join Groups:
   After you’ve added everyone you know, make new connections and keep building your network by finding groups that interest you and fit with your industry. Find out who is in your group and reach out to them. This is the most targeted marketing you can get!
7. Add LinkedIn to your Auto Signature:
   And, now that you are actively participating in this incredible social network, add your profile URL to your email auto signature. (And be sure to add any other social media space sites as well, like Twitter and Facebook). You want people to be able to connect with you on any and all social spaces they are using.

You can connect with me at: linkedin.com/in/joannwhetstine